WestHost NEWS: Its all Bad.

Is it just me or does WESTHOST not even realize the damage they are causing small businesses that have entrusted them to keep their business accessible. Here they seem to think I am going to appreciate, rather then expect FREE temporary hosting while they get their noodles untangled.

Just to be clear WESTHOST, one week of downtime means LOSS of income, LOSS of back-links, LOSS of subscribers, LOSS of Google indexing, and LOSS of sales to name just a few. Westhost thinks a couple months of hosting reimbursed is going to fix it.

What Westhost has no clue about is that hosting is about trust and reliability. We have all worked with doofuses that can pull a wrong (fire suppression switch) switch, but since they are in the hosting business, they MUST be prepared for such uncommon or bizarre situations.

That is YOUR job WESTHOST as a host business. We rely on your dedication to reliability, speed and sufficient back-up systems. That is obviously a failing of your management, not the wanker who thought he was turning on a light bulb.

Now in a time of crisis, they are NOT answering their phones and have robots, even slow robots manning the chat line with scripted responses. Yet they start thier response with things like "WestHost has a history of delivering solid and reliable hosting platforms with top-notch support" and finish their emails with "When you expect more from your web host". It's this utter blasphemy that makes my blood boil.

So stop with the excuses WESTHOST and get our sites back up. When you do that, you can go into damage control while re-engineering your emergency systems and cleaning the management house.

in reference to: Members Area - WestHost (view on Google Sidewiki)